Refund policy
Our Refund Policy (No Returns)
To keep our shipping fast and our prices heavily discounted, we do not accept physical returns or item exchanges. All sales are final once shipped.
Damages & Wrong Items: However, your satisfaction is our priority. If your item arrives damaged, defective, or if you receive the completely wrong product/size, you do not need to ship it back.
Simply email us at support@darkcharm.co within 14 days of delivery with:
Your order number
A clear photo or video showing the damage or defect
Once verified by our support team, we will immediately issue a 100% full refund back to your original payment method, or ship you a brand-new replacement completely free of charge.
Refund Timeline: Approved refunds are processed immediately and will show up on your credit card/bank statement within 5–7 business days depending on your financial institution.